ASKED AND ANSWERED
What is your refund policy?
All patterns are PDF Digital Downloads and are non-refundable. If you have trouble with your download, please contact us at firstname.lastname@example.org.
How do I place a custom order?
We do not accept custom orders.
How are your sample bags made?
All products are made of 100% cotton canvas or fabric, faux leather (vinyl), or cork. The composition of each product is noted in the description. Each item is lined with canvas or cotton fabric, unless otherwise noted. Depending on the use of the product, we use a variety of interfacing depending on the structure of the bag. All items are multiple- and top-stitched for durability. Hardware accessories are metal, and nylon zippers. Each item is individually made by us.
What is your shipping policy?
Shipping in the U.S. is free. Your order will be shipped within 2 business days (Monday - Friday) by USPS. You will receive a confirmation and tracking number at the time of shipment. Depending on the size, your package may go First Class, Parcel Select, or Priority Mail. This will be noted in the confirmation email.
Please note that at this time Kaya Papaya Design only ships to the 50 United States and APO or FPO addresses. It is the responsibility of the customer to provide an accurate address to ensure proper shipping.
What is your return policy?
Purse samples cannot be returned.
Each item is packed carefully so it is in "ready to use" condition and has been insured for the full amount paid. If your item arrives damaged, please photograph it and the box as soon as delivered and opened and contact us immediately.